Exchanges & Returns

– We hope you are happy with your purchases from LAMP LDN but if not, we will be happy to offer an exchange or credit note on any item as long as it is returned in a saleable condition, within 28 days. After the 28 days unfortunately we can not offer a credit note or exchange.
– Some of our products are vintage and may show some signs of ageing. We try to show clear photos of any signs of wear, but this is not always possible.
– Any damages caused during transit should be photographed and reported to us within 24 hours of receiving the product.

Returns

– To complete your return, we require a receipt or proof of purchase.
– Any refunds will be processed once we have received and inspected your returned item. Credit will be applied to your credit card or original method of payment once this process is complete.
– You will be responsible for paying for your own shipping costs for returning your item. If you are returning a damaged item and do not want a replacement then the cost of the return shipping will be added onto your refund.
Please return to:LAMP LD Home, 20B Maxted Road, London SE15 4LF

Exchanges

If you would like to exchange for the same item in a different colour or design, please email hello@lamplondon.com and send your item to LAMP LDN Home 20B Maxted Road London SE15 4LF – You will be responsible for paying for your own shipping costs for exchanging your item and an additional shipping cost for the new item will be billed to you before it is sent out.
– If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
– We do our best to fairly represent our products. Please make sure to always check dimensions and in some rare cases allow for some slight colour variations.

Broken or Faulty Items

If you believe your item is faulty please contact hello@lamplondon.com immediately. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 24 hours. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you’re happy.