Shipping

Delivery

As a small, independently owned business we charge all delivery fees at cost. This price also does not include any packaging costs. We work with small makers, many of whom can’t offer normal retail margins, so we are unable to absorb any shipping costs. We are always looking for new ways to reduce this charge, however we cannot currently do so in such a way that doesn’t impact on the viability of our business.

Online Orders

– Delivery for Mainland UK £8.50
– Custom Lampshade Delivery £15.00
– Free shop collection is available.

– We aim to process orders on the same day. Once processed please allow 2 – 4 working days for delivery. Should you need to receive your purchase more quickly please email us at hello@lamplondon.com and we will do our best to help you.

– Before you finalise and submit your order please ensure that the delivery address is correct, including the postcode, and that you have given any further instructions and a safe location to leave the parcel, if required. After placing your order please check the details on you order confirmation and contact us as soon as possible if anything is incorrect.

Please note that once left at the designated safe location, we cannot be held responsible for your parcel.
Please also note that we cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect delivery information being provided, major roadworks or road closures and force majeure.

UK Shipping

– We use a courier service to deliver all orders.
– Delivery for larger items such as furniture will be calculated based on the size of the item and the location it its being sent to. Please email us at hello@lamplondon.com for a quotation for shipping any of our larger items.

Europe Shipping

Coming soon online. In the meantime please email us to arrange international shipping.

Items Not Received

– Please do contact us if you have not received your order or if you have experienced any issues with your delivery. We will investigate all issues as quickly as possible both internally and with and our designated courier. Please note that we will be unable to re-send or refund for an order that has been lost in transit until the investigation has been resolved with the courier company, as once the package has left our store it is no longer under our control. Should an investigation raised with a courier company conclude that their evidence points to the delivery of the parcel, then unfortunately there is nothing further we can do. You are welcome to raise your own dispute with the courier company at any time. You must contact us within 2 weeks of the date you were expecting delivery if it has not arrived.

Pick Up From Shop

– You will be notified by email when the order is ready for pick up – this will be same or next day depending on the time that the order was placed.
– Please refer to our opening times and pick up within these.
– Please bring your confirmation email when you come to collect your order.
– This service is free and there is no minimum spend required.